Privacy policy

Information we collect

Information you give us

• Contact details, such as your name, email address, telephone number and state of residence.
• For intended parents: information about your family, your fertility treatment and embryos, your preferences for your journey, and billing details.
• For surrogate applicants and surrogates: information about your health, pregnancies and deliveries, household, employment, insurance and preferences, and identity documents where needed for screening.
• Messages you send us, and documents you upload to your portal.

Information from others, with your consent

• Medical and pregnancy records from your healthcare providers.
• Background check reports from consumer reporting agencies, obtained with your written authorization.
• Screening results from fertility clinics and mental health professionals involved in your journey.

Information collected automatically

When you visit our website, our servers record technical information such as your browser type, pages visited, and the date and time of your visit. We use this to keep the site secure and working well. We do not use advertising cookies, and we do not allow third parties to track you across other websites through our site.

How we use information

• To respond to enquiries and schedule consultations.
• To assess applications, screen surrogates, and match intended parents and surrogates.
• To coordinate your journey with the clinics, attorneys, escrow company and insurers involved.
• To meet our legal obligations, resolve disputes and enforce our agreements.
• To secure our systems and prevent fraud.

How we share information

We share personal information only as needed for your journey, and only with:

• The intended parents or surrogate you are matched with, limited to your profile and the information you agree to share.
• Fertility clinics, physicians, mental health professionals, attorneys, escrow companies and insurers involved in your journey.
• Service providers who host our systems or perform services for us, under contracts that restrict their use of the information.
• Authorities, where the law requires it.

We do not sell personal information, and we do not share it for targeted advertising.

How we protect information

Sensitive information, including health information, is encrypted in transit and at rest. Access is limited to staff working on your journey, protected by multi-factor authentication, and logged.

How long we keep information

We keep information for as long as needed for the purposes above and to meet legal record-keeping duties. Where an application does not proceed, we delete health information within 12 months unless you ask us to keep it.

Your rights

Depending on where you live, you may have the right to know what personal information we hold about you, to receive a copy, to correct it, to delete it, and to withdraw consent. We extend these rights to everyone, regardless of state. To make a request, email privacy@heartsurrogacy.com. We will verify your identity before acting on a request, and we will not discriminate against you for making one.

California residents may learn more about their rights under the California Consumer Privacy Act by contacting us at the address above.

Children

Our website is not directed to children under 18, and we do not knowingly collect their information.

Changes to this policy

If we make material changes, we will update the date above and, where you have an account with us, tell you directly.

Contact

Questions about this policy can be sent to privacy@heartsurrogacy.com.