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Angel Heart Surrogacy

Our commitments

The Angel Heart Surrogacy Standard

These commitments are incorporated by reference into every Angel Heart Surrogacy services agreement, with intended parents and with surrogates. They are not aspirations. If we fail to meet one, you have a contractual remedy.

Version 1.1 · Effective on first publication

Article I

Money

  1. I.1Angel Heart Surrogacy never holds, receives or directs surrogate compensation, allowances or reimbursements. They are held by a licensed, bonded escrow company.
  2. I.2Neither Angel Heart Surrogacy nor any of its owners, officers or staff has any ownership, employment or financial interest in an escrow company that holds our clients' funds.
  3. I.3Our fee is paid to Angel Heart Surrogacy on a published schedule. It is never drawn from escrow, and escrow is never used to fund our operations.
  4. I.4Intended parents have their own access to the escrow company's records, and a statement for every transaction.
  5. I.5Our bank details never change by email. We confirm every payment instruction by telephone on request.
  6. I.6No single expense above $500 is charged to an intended parent's escrow account without their written approval first.
  7. I.7Every reimbursement paid to a surrogate is backed by a receipt the intended parents can see in the escrow company's records.

Article II

Responsiveness

  1. II.1Every message from an intended parent or a surrogate receives a reply from a person within 1 business day.
  2. II.2Every family and every surrogate has a named coordinator and a named back-up, who share one record, so no one has to repeat their story.
  3. II.3No coordinator manages more than 15 active journeys.
  4. II.4We publish our median time to first response on our track record page, whether it is good or bad.

Article III

Paying surrogates

  1. III.1Reimbursement requests are reviewed and sent to escrow for payment within 2 business days of a complete submission.
  2. III.2Any payment Angel Heart Surrogacy itself promises, including screening incentives and referral thanks, is paid within 30 days of being earned. Asking about a payment never affects anyone's standing with us.
  3. III.3If a payment is going to be late for any reason, the surrogate hears it from us first, with the date it will arrive.
  4. III.4Surrogates receive a plain-language note on how compensation may be taxed before they sign, so there are no surprises. It is general information, not tax advice.

Article IV

Prices

  1. IV.1Our fee, what surrogates are paid, and the typical cost of every other part of a journey are published on our website.
  2. IV.2We do not charge fees that are not listed on our website and in our services agreement.
  3. IV.3We accept no referral fees, commissions or payments from clinics, attorneys, escrow companies, insurers or lenders.

Article V

Disclosure

  1. V.1Before a surrogate accepts a match, she is told who the intended parents are, where they live, and whether they have other surrogacy journeys underway with Angel Heart Surrogacy or anyone else.
  2. V.2Intended parents confirm this information in writing. We do not introduce parents who decline to disclose it.
  3. V.3Intended parents receive a summary of every element of their surrogate's screening before they are matched.

Article VI

Counsel and consent

  1. VI.1Every surrogate is represented by her own attorney, of her choosing, licensed in her state and paid for by the intended parents. Every intended parent is represented by their own attorney.
  2. VI.2No medication begins until the gestational carrier agreement is signed, escrow is funded and insurance is confirmed.
  3. VI.3A surrogate's right to make decisions about her own body and medical care is recognized in every agreement we facilitate.

Article VII

Decisions

  1. VII.1An applicant we cannot accept is told why, in writing, within 3 business days, unless the reason would disclose someone else's private information.
  2. VII.2Every baseline criterion is checked before a surrogate's profile is shared, so no one is turned away late for something we could have found at the start.
  3. VII.3We never set deadlines to pressure anyone into signing, and compensation is never tied to how quickly someone commits.
  4. VII.4The number of embryo transfers in a surrogacy agreement is honored. We do not end a journey early for our own convenience.

Article VIII

Matching

  1. VIII.1If we have not presented a fully screened surrogate within 9 months of signing, intended parents may end their agreement and receive their retainer back, less $1,500. The period pauses while parents are not ready to be matched.
  2. VIII.2If a surrogate is not medically cleared after a match, we introduce another surrogate at no additional agency fee.
  3. VIII.3We introduce parents and surrogates only when their answers on embryo transfer, testing and difficult outcomes align.

Article IX

Care

  1. IX.1Every surrogate has a named coordinator from application to recovery, and access to a licensed counselor at no cost to her.
  2. IX.2After a failed transfer or a pregnancy loss, a counselor reaches out within 48 hours, to the surrogate and to the intended parents.
  3. IX.3Scheduled check-ins with a surrogate continue for 12 weeks after delivery. The journey does not end when the baby goes home.
  4. IX.4Approved reimbursements are submitted to escrow for payment promptly, and surrogates can see the status of every claim.
  5. IX.5We follow the American Society for Reproductive Medicine's recommendations for gestational carriers, and publish where our own criteria are stricter.

Article X

Reviews

  1. X.1We never pay for, write, edit or selectively solicit reviews, and we never offer anything in return for one.
  2. X.2Testimonials on our website are published only with written permission, in the person's own words, with any material connection disclosed.

Article XI

Health information

  1. XI.1We collect only the health information needed for screening, matching and care, with consent, and we never sell it.
  2. XI.2Health information is encrypted, access is limited to people working on that journey, and every access is logged.
  3. XI.3Anyone may ask what we hold about them, and ask us to delete it, subject only to legal record-keeping duties.

Article XII

Law

  1. XII.1We do not accept surrogates who live in states where compensated surrogacy agreements are prohibited or unenforceable.
  2. XII.2We do not match surrogates who live in New York unless we hold a New York surrogacy program license.
  3. XII.3We apply the protections New York and California require of surrogacy programs in every state where we work.

Questions about the Standard, or concerns that we have not met it, can be sent to our leadership directly through the contact page. We will respond in writing.

Hold us to it.

Every commitment above is in your agreement with us.
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